Alexandra Beach Resort & Spa | Tsilivi Zakynthos

Covid-19

 

USEFUL INFORMATION REGARDING ALL COVID-19 MEASURES AND RESTRICTIONS

ALEXANDRA BEACH RESORT & SPA

 

Arrival

Ø The hotel may monitor optional the body temperature measurements of its guests on the arrival.

Ø All guests should use dispensers before proceeding to reception desk.

Ø All guests should keep the appropriate distance (2 m) while waiting to the reception, on the marked positions.

Ø Contactless check-in procedures are in place. 

Ø Check-in time: 15.00

Housekeeping

Ø New cleaning practices will take place, with disinfection and extensive room ventilation between every room change.

Ø It is strictly prohibited the presence of any guest in the room while the housekeeping personnel is working in it.

Food & Beverages

Ø The set minimum distance between tables ranges according to the Greek state’s guidelines.

Ø In cases of waiting, please follow the rules of the restaurant personnel and always keep social distancing.

Ø All guests should use dispensers before entering the buffet area.

Meals

Ø The duration of the meals may vary during the season, according to hotel’s occupancy and the avoidance of overcrowding.

Ø Breakfast:           07:30 – 10:30

Ø Late breakfast:  10:30 – 12:00

Ø Lunch:                 12:30 – 14:30

Ø Snacks:                15:30 – 17:30

Ø Dinner:                19:00 – 21:30

Public Areas

Ø All public areas have been modified in order to secure safe distances.

Ø Installation of hand sanitizer dispensers on marked positions all over the hotel public areas.

Ø Max 2 guests permitted in elevators or a family.

Ø Extensive cleaning and disinfection program will take place during the season, focusing on “high-frequency touch points”.

Facilities – Activities

Ø The spa and gym facilities will be operational according to the Greek state’s guidelines season.

Ø The entertainment program has been adjusted according to the latest Greek state’s guidelines. For that reason, the entertainment program may vary during the season.

Pool – Beach

Ø The safe distance between sunbeds is adjusted according to the Greek Government’s guidelines.

Ø Water quality measurements on pools will take place throughout the day.

Air – Conditioning

Ø Natural ventilation is preferred for public areas.

Ø All A/C in the rooms are adjusted to work with open doors, allowing natural ventilation in rooms.

Ø Regular maintenance and disinfection of filters.

Departure

Ø Check-out time: 11.00

Ø Payments transactions are preferred to be done with electronic alternatives (POS machines).

Ø Key cards will be disinfected after each departure.

Important Remarks

Ø Front office personnel are willing to inform guests on the hotel’s rules and the new measures taken, upon guest’s request.

Ø All guests should provide hotel with all their necessary personal details, which they will be used only for public health protection reasons.

Ø All the above measures an restrictions are changing continuously, according to the latest Greek state’s guidelines.

Ø The hotel will continuously remind guests all the necessary measures and restrictions. In cases of not compliance with the rules, the hotel holds the right to enforce strict measures for protecting public health.